About this role
Role Overview
- Provide technical support to customers via multiple channels
- Assist in troubleshooting and resolving issues with the company's products
- Collaborate with internal teams to improve product and service quality
- Maintain accurate records of customer interactions and follow up as needed
Requirements
- Experience in customer support engineering
- Technical troubleshooting skills
- Strong problem-solving abilities
- Familiarity with software and systems used in customer service
- Ability to work collaboratively in a team environment
Benefits
- Competitive compensation and benefit packages
- Health insurance
- Support for employees' physical and mental health
- Flexible work arrangements