Senior HRIS & People Analytics Manager – HCM Implementation, Client-Facing, Hands-On Delivery

Role Overview

• Support the development of modernized people solutions for HR/People teams and their employees in all aspects of HR/People Operations to improve workplace experiences.
• Use human-centric design thinking approach to build client deliverables and provide exceptional client employee experiences.
• Lead HR tech projects to include strategy, requirements gathering, vendor selection, and implementation.
• Oversee system configuration, integration, user acceptance testing, and training.
• Drive adoption through change management, communication, and ongoing optimization.
• Draft client surveys to support clients’ overall project needs and objectives.
• Admin surveys for client projects, to include building in survey tool, launching communications, building results dashboard, and communicating with the delivery team with updates/needs, etc.
• Build, manage and analyze survey dashboards using tools like PowerBI, Tableau, or similar.
• Work on project deliverables in livingHR’s practice areas: Org Design and Workforce Planning, People Operations and Core HR, HR Tech Selection and Implementation, Total Rewards and Compensation, Strategy (M&A, Business Strategy, People Strategy), Performance Management / Learning and Development, DEIB.
• Support client engagements with a focus on delivery excellence, strategic alignment, and profitability.
• Positively impact client satisfaction and retention through exceptional service delivery and achievement of KPIs (e.g., NPS, client retention, referrals, account growth).
• Partner with the Principal to build and maintain strong client relationships, delivering strategic insights that influence clients’ KPIs (e.g., eNPS, turnover, time to fill) and identifying client growth opportunities.
• Serve as a trusted advisor from initial engagement to ongoing client evolution, demonstrating livingHR’s value as a long-term partner.
• Apply project management skills to ensure accurate reporting, effective communication, and successful project outcomes.
• Track billable work and maintain project management software and CRM data.
• Align HR strategies with clients’ broader business objectives through a combination of strategic thinking and hands-on operational expertise.
• Participate in highly collaborative project teams to deliver support and deliverables to clients in alignment with livingHR’s standards for productivity, utilization, and client impact.
• Partner with project teams to deliver strategic insights through QBRs and executive summaries to provide recommendations to clients to enhance the employee experience and business outcomes.
• Optimize HR processes, policies, and systems to enhance efficiency, compliance, and employee experience.
• Implement core HR practices, including onboarding, employee relations, and policy development.
• Advise on compliance with federal, state, and local employment laws and regulations.
• Owner strategic client accounts, driving growth through exceptional delivery.
• Facilitate executive-level discussions to align HR strategies with business goals.
• Lead proposal development and support business development activities.
• Advise client executives on organizational design, talent, and culture.

Requirements

• Strong preference for experience working directly with clients in professional services, PEOs, or recruiting agencies.
• Internal HR generalist experience required across multiple disciplines (e.g., talent acquisition, employee relations, total rewards, workforce planning).
• Commitment to flexible, high-performance ways of working in exchange for exceptional performance.
• Self-motivated, adaptable, and able to thrive in a fast-paced, client-facing environment.
• Exceptional organizational skills with the ability to manage multiple client accounts and projects simultaneously.
• Strong communication, consulting, and relationship management skills.
• Willingness to travel as needed (minimal travel required).
• Preferred certifications include HR credentials (PHR, SPHR, SHRM-CP, SHRM-SCP) and HR tech platform certifications (Workday, SuccessFactors, Oracle HCM, etc.).
• Proficiency with reporting, survey and dashboard tools with systems like PowerBI, Tableu, and/or Qualtrics
• For senior levels, demonstrated executive presence, influence, and advisory skill
• 10+ years HR/consulting experience, including significant client relationship management. Demonstrated success advising senior leaders and delivering enterprise-level HR initiatives.
• Bachelor’s required; Master’s degree strongly preferred.

Tech Stack

• Oracle
• Tableau

Benefits

• Comprehensive Benefits: We provide a wide range of benefits, including medical, dental, 401k, STD/LTD, life, and telehealth mental health counseling.
• Flexible PTO/Paid Holidays: We encourage you to use your time, with a minimum requirement, and provide *23 paid holidays.