Key skills
Communication
About this role
Role Overview
- Stay abreast of changes in servicing, collections, and repayments regulations and ensure organizational policies and procedures align with the latest requirements.
- Provide guidance to Affirm’s Servicing, Collections, and Repayments teams on compliance requirements related to product changes and new initiatives.
- Identify, assess, and manage compliance-related issues within the organization.
- Collaborate with cross-functional teams to develop and implement corrective action plans in response to identified compliance issues.
- Serve as a subject matter expert on compliance matters, providing guidance and training to employees at all levels.
- Develop and update compliance policies and procedures, ensuring alignment with regulatory requirements and best practices.
- Work closely within the CLO Org to interpret and integrate new laws and regulations into existing compliance programs.
- Develop and deliver training programs on FCRA, FDCPA, and other relevant servicing, collections, and repayments regulations to ensure awareness and understanding across the organization.
- Provide ongoing education and communication to employees regarding changes in compliance requirements.
- Establish and maintain monitoring mechanisms to track compliance metrics and key performance indicators.
- Prepare and present regular reports to senior management, highlighting compliance status, identified issues, and remediation efforts.
Requirements
- Bachelor's degree in business, law, finance, or a related field. Advanced degree or professional certification in compliance is a plus.
- Minimum of 4 years of relevant experience in compliance and issues management, with a focus on servicing operations compliance, including FCRA and FDCPA.
- In-depth knowledge of FCRA, FDCPA, and other servicing, collections, and repayments regulations, guidelines, and industry best practices.
- Working knowledge of applicable laws, regulations, and regulatory trends that impact Affirm’s business. Ability to research and investigate where knowledge is lacking, building subject matter expertise.
- Strong ability to build and manage relationships with stakeholders, coupled with excellent communication skills to clearly convey complex and sensitive issues.
- Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization.
- Inquisitive and proactive in proposing creative and effective solutions and ability to learn and adapt in a fast-paced environment.
- Identifies situations, and where appropriate, can provide recommendations concerning methods, techniques and evaluation criteria for obtaining results. Bring well reasoned and informed recommendations forward on decisions to help drive business outcomes. Identifies solution/options/recommendations versus simply identifying a problem/decision point.
- Strong analytical and problem-solving skills, with the ability to assess complex compliance issues and develop effective solutions.
Benefits
- Health care coverage
- Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets
- generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off
- competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP
- An employee stock purchase plan enabling you to buy shares of Affirm at a discount