Support us in designing the insurance experience of the future.
Be a key driver of organisational efficiency, operational performance, and strategic execution.
Bridge business strategy, product development, and operational excellence across all core operational domains.
Ensure that strategic initiatives are launched and delivered effectively.
Lead the development and integration of AI and automation systems within Operations to accelerate innovation.
Manage a Senior Data Analyst and an Automations Manager.
Translate strategic priorities from leadership into actionable plans with clear KPIs, milestones, and measurable outcomes.
Drive cross-functional initiatives with Product, Engineering, Finance, Claims, and Customer Support.
Own the Operations KPI framework.
Oversee Operations data governance, reporting, and insight generation.
Identify high-impact opportunities for automation and digitalisation to improve efficiency and reduce operational cost.
Lead the operational retention strategy and analysis of churn drivers.
Oversee and optimise operational processes related to payments, dunning and fraud.
Design and optimise end-to-end operational processes and manage operational risks.
Conduct change impact assessments and develop rollout, communication, and training plans.

Bachelor’s or Master’s degree
6+ years in strategic operations, consulting, business operations, product operations, or a comparable strategic role
Proven track record of delivering cross-functional, data
and automation-driven initiatives
Strong analytical thinking and problem-solving skills
High degree of ownership and decision-making confidence
Excellent communication and stakeholder management abilities
Strong project and program management capabilities
Familiarity with agile methodologies and digital product development is a plus
Comfortable working with data and insights; able to translate complexity into clarity
Strong interest in emerging technologies such as AI, automation, and workflow orchestration
Fluent in English and German

Attractive fixed salary
Start with 28 vacation days, with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.
Choose between a free Swapfiets bike, a BVG ticket (“Umweltticket”) or a “Deutschlandticket” subsidized by us
Work hybrid
from your home office or in our office in Berlin-Mitte
Work abroad in the EU for up to 60 days
Benefit from free coaching sessions with nilo.health, our mental health tool
Test our products yourself! Choose between dentolo, petolo or vitolo
Learning Budget starting from 750 € per year
Regular (360 degree) feedback
Legendary summer and winter parties
Regular team events
Many discounts on the corporate Benefits Platform
Two Community Days per calendar year
Pet friendly office

Head of Strategic Operations

Key skills