Professional Services Consultant – UX Design Track

Role Overview

• Take full ownership of UX-focused professional services engagements from scoping through delivery.
• Build trusted relationships with customers by understanding their business goals, KPIs, and experience challenges.
• Serve as the primary consultant on engagements, ensuring clarity, momentum, and high-quality delivery.
• Confidently present UX findings, recommendations, and design concepts to stakeholders at various levels.
• Translate behavioral insights and UX best practices into actionable, prioritized recommendations.
• Guide customers through experience improvements that support adoption, engagement, and conversion goals.
• Influence customer teams to embrace data-informed UX decisions and modern design practices.
• Deliver UX recommendations grounded in data, usability principles, and industry best practices.
• Create wireframes, high-fidelity mockups, and prototypes (primarily in Figma) to support redesign efforts.
• Develop A/B test concepts and experience hypotheses with clear rationales and success metrics.
• Conduct experience analyses including journey mapping, heuristic evaluations, and usability reviews.
• Curate benchmarks, competitive examples, and best practices to inspire client teams.
• Partner closely with Data Analytics and Strategic Consultants to deliver cohesive, multi-disciplinary engagements.
• Contribute to shared UX frameworks, templates, and delivery methodologies.
• Share design insights and solutions internally to elevate design quality across the team.
• Advocate for customer needs internally to help shape product and service evolution.

Requirements

• Experience in a customer-facing UX, experience design, or UX consulting role (SaaS or professional services preferred).
• Strong foundation in UX principles, usability, and web best practices.
• Proven ability to translate insights into clear UX recommendations and design deliverables.
• Excellent communication and presentation skills.
• Ability to manage projects independently and deliver high-quality work in a fast-paced environment.
• Proficiency in Figma and high-fidelity prototyping.
• Experience creating wireframes, mockups, and annotated design artifacts.
• Comfort collaborating with analytics and technical teams.
• Knowledge of accessibility standards (WCAG) and design systems is a plus.

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Lifestyle allowance
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country