Senior Telecom & Contact Center Engineering Analyst

Role Overview

• Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms
• Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Requirements

• Hands-on experience engineering and supporting cloud-based telephony or contact center platforms
• Strong understanding of VoIP technologies, SIP, and call routing concepts
• RingCentral and RingCentral Contact Center engineering
• NiCE inContact / CXone administration and development
• Cyara or similar modern telephony orchestration platforms
• Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments
• Solid knowledge of networking concepts related to real-time communications
• Preferred Qualifications: Supporting remote contact center agents, REST API integrations and automation, Scripting using PowerShell or Python, Workforce management, call recording, or speech technologies, PSTN carrier and phone number lifecycle management.

Tech Stack

• Cloud
• Python
• VoIP

Benefits

• Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.
• Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
• Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
• Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
• Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial, Securian Young Professionals Network, Securian Multicultural Network, Securian Women and Allies Network, Servicemember Associate Resource Group.