Solution Analyst

Role Overview

• Work closely with Customers and internal teams to design, configure, and help test implementations and advancements of the Rightsline/Alliant software
• Evaluate business requirements for applications and systems integration and service activation through interviews and/or existing systems documentation or procedures, while delivering new or modified software systems enhancements and/or integration solutions
• Lead the definition, testing, training, implementation, data migration, and support of system requirements
• Identify customer requirements/use cases, develop test plans, and track and document the delivery and results of these solution design plans
• Manage risks and alert manager to potential escalations and issues of importance
• Ensure requirements, designs, and solutions are understood, agreed to and signed off at the appropriate stages in a project
• Provide detailed analysis of processes and workflows with suggestions for improvement using technology or business process enhancements
• Build relationships with business users, gain deep understanding of their processes and how they are currently utilizing technology to develop improvements
• Engage with internal teams, including, but not limited to Engineering, Product, and QA; to ensure relevant release items or customer initiatives are understood and delivered in a timely fashion
• Manage the execution of data migration needs where we also provide guidance on data cleansing to our clients to better utilize the power of Rightsline
• Engage with 3rd party technology vendors and system integration partners to ensure smooth integrations and implementations based on contractual work orders
• Arrange and administer training where required for customers to promote the change management approach of the implementation
• Conduct reviews of and analyze business and information technology processes.

Requirements

• Minimum 3 years of experience in a Business Analyst or Software Implementation position
• Bachelor's degree Information Technology, or related field.
• Excellent analytical, organizational and presentation skills
• Ability to manage multiple projects simultaneously and work in a time-sensitive, deadline driven environment and prioritize accordingly
• Ability to review functional requirements, analysis and design documents and provide feedback
• Ability to make sound judgment and resolve problems without supervision
• Experience in the data modeling and Structured Query Language (SQL) is preferred, but not required
• Experience with either supporting, contributing or managing Financial Systems is preferred, but not required
• Ability to clearly and effectively communicate, both written and verbally, with internal and external audiences
• Excellent knowledge and ability in the use of the Microsoft Office or Google Workspace.

Tech Stack

• SQL

Benefits

• Comprehensive Health & Wellness: A competitive benefits package covering health, dental, and vision to support you and your family.
• Building Your Financial Future: A RRSP/401K Match Program to help you reach your long-term savings goals.
• Career Growth Opportunities: Continuous learning and career growth opportunities.
• Flexible work hours.
• Birthdays off.
• One-time home office allowance.
• Unlimited vacation time.
• Team socials.
• Happy hours.
• Career progression in a high growth environment.