Actively assist in meeting the Branch’s performance metrics as defined by management.
Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch.
Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio.
Present financial solutions, based on customer needs that meet their goals.
Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle.
Educate customers on the terms and conditions of their loans.
Effectively build trust with customers and internal staff by embodying the philosophy of the organization and core values.
Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required.
Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to Branch performance.
Adhere to Company policies, procedures, Core Values, and all applicable state and federal regulations.
Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
Enter customer and transaction information accurately into the point of sales system and maintain accurate customer files.
Perform and document collection calls, field visits, and any other approved collection activities.
Work closely with and support others in a positive, team environment.

High School Diploma or equivalent required; some college preferred.
Sales and/or customer service experience required, or equivalent experience.
One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
Strong math skills, including the ability to count cash.
Professional verbal communication by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to interact professionally and exhibit appropriate social skills.
Ability to negotiate payment terms and effectively communicate loan requirements.
Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees.
Ability to use computer programs required to process customer transactions.
Ability to maintain composure in stressful situations.
Ability to follow procedures in the normal course of business and in stressful situations.
Ability to develop and maintain business relationships.

Bilingual Branch Manager – Training

Key skills