Troubleshoot and resolve equipment issues requiring research and a high degree of creativity
Prepare reports to evaluate service ability issues
Demonstrate setup and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Research and deliver unique and complex technical solutions to customers with a high degree of professionalism
Determine and recommend the most cost effective products or services that would best fit the customer’s needs
Analyze and interpret test results related to the design and test objectives and adjust equipment to bring within specifications
Formulate recommendations for changes in product or test methods
Demonstrate great customer service skills
Possess ability to work variable shifts and up to 12-hour shifts to perform necessary testing
Exhibit mature, independent judgment and communicates effectively
Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period

High school diploma or GED with 5+ years of related work experience
Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
Proficient in the use of a laptop computers, mobile devices, and related software
Software skills with C, C++, Java and Visual Basic, a plus
Outstanding communication skills (written and oral)
Excellent teambuilding and leadership skills
Must be able and willing to travel (paid) 75% of the time
Must have or be eligible to obtain U.S. passport
U.S. Citizenship required.
This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Senior Field Service Technician

Key skills