Product Support Analyst
United States
Full Time
10 hours ago
$50,000 - $100,000 USD
No H1B
Key skills
Communication
About this role
Role Overview
- Troubleshoot, diagnose, and repair issues related to company products and services
- Assist customers by providing clear guidance on product features and implementation best practices
- Install applications, hardware components, and parts as needed
- Document customer interactions in the knowledge base and ticketing system
- Contribute to and utilize an internal knowledge base containing troubleshooting guides and FAQs
- Support customers in making informed decisions about product selection
Requirements
- 1-3 years of experience in the field or in a related area (Level 1)
- 4-7 years of experience in the field or in a related area (Level 2)
- 8 or more years of experience (Level 3)
- Exceptional interpersonal skills
- Exceptional verbal and written communication skills
- Excellent organizational, analytical, and problem-solving skills
- Strong multitasking skills
- Ability to handle sensitive and confidential information appropriately
- Bachelor's degree in Computer Science or a related field, or equivalent work experience (Desired)
- Certifications in relevant areas (e.g., ITIL, CompTIA A+, or similar) (Desired)
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off