About this role

Design clinical workflows optimized for ambient documentation across specialties
Configure documentation templates for oncology, orthopedics, gastroenterology, and other specialties
Validate AI-generated notes against E&M coding requirements and MDM levels
Lead Epic Community Connect and Nordic partnership implementations
Train clinical staff on best practices for voice documentation
Develop specialty-specific implementation playbooks
Collaborate with ML teams to improve clinical accuracy and relevance
Support Clinical Decision Support (CDS) Console deployments
Analyze documentation patterns to identify optimization opportunities
Interface with EMR vendors for certification and integration requirements

This role is open to candidates based in the Eastern Time Zone (U.S.) only.
2+ years in customer support and ticketing systems in clinical informatics or healthcare technology
Deep understanding of clinical documentation
Excellent stakeholder management across clinical and technical teams
Understanding of healthcare operations and clinical workflows
Strong project management and training skills

Customer Support Specialist

Key skills