Provide support for the OCIO SMO including the ServiceNow service portal, catalog items, NowPlatform, and other ServiceNow products in use at the NSSC
Leverage existing or establishing new platform capabilities or integrations that do not already exist for the purpose of implementing the SMO project within ServiceNow
Support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs)
Ensure the referenced support coordinates all SMO, and/or other OCIO supported activities with the NSSC Enterprise Services Center (ESC) development team, and/or SSC OCIO prior to any official change request or notification submitted to any of the NSSC IT Governance Boards expressed in the NSSC IT Governance policy

15+ years of related experience
US Citizenship Required
Bachelor's degree in computer science or related field
ServiceNow certifications such as ServiceNow Administration Fundamentals, IT Service Management (ITSM) Fundamentals
Subject matter expert knowledge with ServiceNow modules to include but not limited to IT Service Management (ITSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM)
Subject matter expert knowledge and application of Agile Scrum Methodologies

Senior ServiceNow Developer – Subject Matter Expert

Key skills