Develop and maintain roadmaps for operational processes and systems, aligning with business objectives and industry best practices.
Design, implement, and improve scalable, efficient, and secure operational systems and workflows.
Identify bottlenecks and inefficiencies; support process optimization and automation using tools like LLMs, RPA, and other advanced technologies.
Support feasibility studies and business case analyses for new initiatives, helping balance risks and benefits.
Develop and maintain standard operating procedures (SOPs) to ensure clarity and consistency across business processes.
Help set up performance monitoring and productivity tracking across key functions, reporting on KPIs and improvement opportunities.
Evaluate and recommend technologies to improve operational efficiency and integrate with existing systems.
Collaborate with cross-functional teams to translate business needs into actionable operational solutions.
Contribute to a culture of continuous improvement and operational excellence.
Support and mentor more junior team members as the team grows, while continuing to develop your own skills.

6–8 years of experience in healthcare operations, process design, or related fields.
Experience supporting operational strategy, process improvement, and systems implementation in a fast-paced environment.
Strong analytical and problem-solving skills, with the ability to break down and address complex operational challenges.
Familiarity with healthcare operations, regulatory requirements, and industry best practices.
Experience collaborating with cross-functional teams and contributing to shared outcomes.
Technical curiosity and interest in evaluating emerging technologies for operational impact.
Excellent written and verbal communication, collaboration, and stakeholder management skills.

Principal Operations Architect

Key skills