Monitor and manage incoming signing orders.
Review order details and special instructions for accuracy and completeness.
Keep orders up to date as changes occur.
Use sound judgment to anticipate and prevent potential issues or delays.
Ensure orders move smoothly through each stage of the signing lifecycle.
Oversee automated assignment of qualified notaries.
Take manual action on hard-to-fill orders, including outreach and incentive adjustments when appropriate.
Collaborate with customers to secure flexibility when needed.
Meet performance targets related to assignment speed and fulfillment.
Respond promptly to inbound communications from customers and notaries.
Provide clear, professional updates to ensure alignment across all parties.
Escalate urgent matters appropriately and coordinate resolution efforts.
Partner with internal Support and cross-functional teams on order-related inquiries.
Complete follow-up actions when automated reminders are not fulfilled.
Make outbound calls to quickly resolve time-sensitive issues.
Identify risks early and intervene proactively to avoid delays.
Troubleshoot common transaction issues and escalate when necessary.
Route signing errors and corrections to the appropriate internal teams.
Deliver a positive experience—even in high-pressure situations.

Operations Specialist – Notary Connect

Key skills