Senior Client Success Manager, Commercial Banking

Role Overview

• Lead client success efforts for your accounts and across Alkami
• Build strong relationships with executive influencers and decision-makers within client organizations
• Understand clients’ business challenges and provide strategic consultation
• Clearly articulate and communicate a compelling vision and roadmap
• Create clear success plans that define client objectives
• Ensure clients derive value from the Alkami platform
• Collaborate effectively across departments to drive client success
• Develop cross-functional initiatives that enhance the client experience
• Monitor client health metrics and product engagement
• Conduct regular business reviews to celebrate successes

Requirements

• 5+ years of relevant experience in Client Success
• Experience in Financial Services, particularly working with financial institutions
• Proven ability to stay organized and manage multiple priorities
• Strong ability to work independently
• Excellent verbal and written communication skills
• Experience using and updating Salesforce and/or Gainsight
• Willingness to travel up to 25%

Benefits

• remote-first environment
• unlimited paid time off
• 401(k) with employer match