Director of Engineering Services

Role Overview

• Lead, mentor, and scale a high-performing team of customer-facing software engineers and solution architects.
• Set technical and delivery standards for custom solution development across enterprise engagements.
• Foster a culture of technical excellence, customer empathy, accountability, and continuous improvement.
• Partner with recruiting to attract top-tier engineering and solutions talent.
• Act as a senior technical leader and trusted advisor for enterprise customers, including C-suite and VP-level stakeholders.
• Lead executive-level discovery, solution design, and technical validation sessions.
• Present and demo product capabilities, custom solutions, and technical roadmaps with confidence and clarity.
• Ensure customer solutions are scalable, secure, and aligned with long-term platform strategy.
• Oversee the design and delivery of full-stack custom solutions, including APIs and integrations, backend services and data pipelines, databases and data models, frontend and UI/UX experiences.
• Guide teams in translating customer business requirements into robust technical architectures.
• Ensure on-time, high-quality delivery across multiple concurrent enterprise engagements.
• Partner closely with Sales, Customer Success, and Product to scope, price, and sell professional services and custom solutions.
• Support pre-sales activities including technical discovery, solutioning, and services scoping.
• Balance customer customization with platform scalability and product roadmap alignment.
• Contribute to the evolution of services offerings, packaging, and go-to-market strategy.
• Collaborate with Product Management to influence roadmap priorities based on enterprise customer needs.
• Work with core Engineering teams to align on architectural standards, security, and platform extensibility.
• Partner with Strategic Services leadership to define success metrics, utilization targets, and customer impact.

Requirements

• 8+ years of experience across a combination of:
• Customer-facing technical roles (solutions engineering, professional services, technical consulting)
• Engineering and/or product management roles
• Proven experience leading and scaling teams of senior engineers in a customer-facing environment.
• Demonstrated ability to design and deliver complex, full-stack software solutions.
• Strong executive presence with the ability to influence and communicate effectively with senior customer and internal stakeholders.
• Hands-on experience with modern full-stack architectures, including:
• REST and/or GraphQL APIs
• Backend services and microservices
• Relational and/or NoSQL databases
• Frontend frameworks and UI/UX best practices
• Strong understanding of SaaS platforms, integrations, and enterprise-grade security and scalability requirements.
• Proven ability to support the sale of software and professional services.
• Strong storytelling and demo skills, with the ability to translate technical concepts into business value.

Tech Stack

• GraphQL
• Microservices
• NoSQL

Benefits

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: a 401k (USA) plan to help you plan ahead.
• Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash
• your choice!).