Serve as the technical expert in our GenAI Evaluation and Observability software, understanding its features, capabilities, and limitations.
Conduct compelling product demonstrations that address customer needs and showcase the value of our solutions.
Manage and execute PoC projects, ensuring that customers can effectively evaluate our software's capabilities in their environment.
Engage with potential customers to understand their technical and business challenges, building strong relationships with technical champions and key stakeholders.
Collaborate with customers to develop tailored solutions that meet their specific requirements, leveraging our software's capabilities.
Drive creativity and innovation in our sales engineering processes by identifying and implementing AI-driven capabilities to improve efficiency and effectiveness of our pre-sales activities.
Assist the sales team in responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) by providing detailed technical information.
Act as a liaison between the customer and product development teams, providing clear, technically articulated feedback to drive product enhancements.
Support the sales team with technical training, resources, and documentation to enhance their product knowledge and selling capabilities.
Provide technical support during the sales process, addressing customer inquiries and troubleshooting issues as needed.

3+ years of experience in presales, solutions engineering, or similar technical role, preferably within the AI/ML or software industry.
Hands-on experience building, deploying, or working with agentic orchestration frameworks like Langgraph, OpenAI Agents SDK, Crew AI or similar.
Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
Proven track record of managing Proof of Concepts (PoCs) to a successful close, ensuring customer satisfaction and alignment with their objectives.
Strong curiosity and initiative to continuously learn new technologies, stay ahead of GenAI trends, and proactively develop skills and expertise.
Ability to work collaboratively with cross-functional teams, including sales, product, and engineering.
Willingness to occasionally travel as needed to meet with customers and support sales activities.

Sales Engineer

Key skills