Presales Services Advisor

Role Overview

• Provide front-line support for service requests, qualifying them to ensure alignment with SHI capabilities and customer needs.
• Coordinate the creation of Statements of Work, facilitating terms and conditions agreements.
• Support the transition of signed agreements to the service delivery team.
• Manage service opportunity pipelines and maintain comprehensive project documentation.
• Collaborate with internal teams and partners to ensure successful service engagements and customer experience.

Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 2-4 years of experience in sales, sales support, help desk, or a similar role.
• Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization
• Intermediate.
• The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process
• Intermediate.
• Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI
• Intermediate.
• Proven experience working with public sector customers and managing contract vehicles preferred
• Intermediate.
• Ability to thoroughly understand and analyze contracts and statements of work preferred
• Intermediate.
• Ability to travel up to 10% for SHI Partner and Customer events.
• Advanced certification such as CompTIA A+, Cisco CCNA, AZ-900, MS-900, and Proposal Writing preferred.

Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• Professional growth and leadership opportunities.
• World-class facilities and technology you need to thrive.