Provide technical support to developers integrating Agora SDKs and services (RTC, Signaling, Cloud Recording, Conversational AI, etc.)
Troubleshoot issues related to Audio/video quality, Network connectivity and performance, SDK integration and platform-specific behaviors (iOS, Android, Web, Windows, macOS)
Analyze logs, develop reproduction demos to identify root causes
Work with internal engineering teams to escalate and track product issues
Write technical explanations, integration guidance, and best-practice recommendations
Support customers via ticketing systems, Slack/IM channels, and live troubleshooting sessions
Act as a technical advocate for customers by feeding back recurring issues and feature requests

Strong interest in Large Language Models and modern AI application development
Familiar with LLM application patterns, such as agents, prompt engineering, RAG.
Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall)
Experience with at least one platform: iOS, Android, Web (JavaScript/WebRTC), or backend (Node.js/Java/Python/Go)
Ability to read logs, debug SDK/API integrations, and reproduce technical issues
Comfortable building small demos or scripts to validate technical scenarios
Excellent communication skills — able to explain complex technical topics in a clear and engaging way.
Passionate about learning and exploring new technologies , especially in the AI space.
Comfortable representing the company in external technical settings.
Strong sense of ownership, curiosity, and a proactive attitude.

Help shape how developers build next-generation conversational and interactive AI experiences
Combine deep technical problem-solving with real community impact
Work in an international, highly technical, and fast-growing environment

Customer Services Engineer

Key skills