Key skills
Sales
About this role
Role Overview
- Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits
- Monitors and analyzes operational and financial data to support achievement of unit goals
- Oversees daily inventory procedures, coordinates with vendors on supply chain issues
- Reviews and approves timekeeping punches for assigned shifts
- Maintains working knowledge of brand standards and lease agreements
- Resolves complex customer and associate issues using sound judgment
- Conducts on-the-job training for associates and Shift Managers
Requirements
- Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs
- Requires 4-6 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs
- Bachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 2 of the 4-year requirement
- Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards
- Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
- Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
Benefits
- Provides coaching, support, and performance feedback to Shift Managers and retail associates
- Health insurance
- Paid time off
- 401(k) matching
- Flexible work hours
- Professional development opportunities