Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area.
Render technical on-site and phone assistance to customers
Perform general and preventive maintenance on Uninterruptable Power Supply systems.
Provide analysis, troubleshooting recommendations, and escalated technical support.
Respond to emergency calls at customer’s request
Strive to provide all customers a 'first time fix' for their equipment
Provide accurate and timely communication to internal and external customers
Keep current on Safety Field Change Notices and Service Tips
Provide accurate and timely reporting of expense reports, Field Service Reports etc.
Requirements
Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training
3-5+ years of experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment
Previous military experience and training a plus
Working knowledge of OHM's law and electronic theory required
Prior field service experience required
3 phase/480v experience required
Familiarity with electrical/electronic test equipment and fundamentals
Ability to read and interpret electrical line diagrams and blueprints
Ability to evaluate the operating conditions of equipment
Standard computer skills including MS Outlook, Word, and Excel
Mechanical aptitude
Clear, concise, written and verbal communication skills
Ability to interact comfortably with all levels of internal and external customers
Must have the ability and self-motivation to manage one's own schedule
UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, or Eaton / Powerware, Toshiba, Mitsubishi a plus
Benefits
Life at Delta
EEO Statement
Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.