Field Service Engineer

Role Overview

• Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area.
• Render technical on-site and phone assistance to customers
• Perform general and preventive maintenance on Uninterruptable Power Supply systems.
• Provide analysis, troubleshooting recommendations, and escalated technical support.
• Respond to emergency calls at customer’s request
• Strive to provide all customers a 'first time fix' for their equipment
• Provide accurate and timely communication to internal and external customers
• Keep current on Safety Field Change Notices and Service Tips
• Provide accurate and timely reporting of expense reports, Field Service Reports etc.

Requirements

• Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training
• 3-5+ years of experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment
• Previous military experience and training a plus
• Working knowledge of OHM's law and electronic theory required
• Prior field service experience required
• 3 phase/480v experience required
• Familiarity with electrical/electronic test equipment and fundamentals
• Ability to read and interpret electrical line diagrams and blueprints
• Ability to evaluate the operating conditions of equipment
• Standard computer skills including MS Outlook, Word, and Excel
• Mechanical aptitude
• Clear, concise, written and verbal communication skills
• Ability to interact comfortably with all levels of internal and external customers
• Must have the ability and self-motivation to manage one's own schedule
• UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, or Eaton / Powerware, Toshiba, Mitsubishi a plus

Benefits

• Life at Delta
• EEO Statement
• Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.