Execute test cases and analyze results.
Identify, report, and track bugs using a bug-tracking system (e.g., Jira).
Create and maintain detailed, comprehensive, and well-structured test plans and test cases to support standard releases as well as one time initiatives.
Perform regression, functional, and performance testing to ensure a smooth user experience.
Collaborate with cross-functional teams (developers/admins, product managers, process subject matter experts) to understand product requirements and design.
Participate in all phases of the software development lifecycle (SDLC).
Stay current with changing industry standards and test strategies.

3-5 years of proven experience as a Software QA Tester or similar role
Familiarity with agile methodologies and software development lifecycle.
Experience with testing tools.
Strong understanding of testing methodologies (e.g., black-box, white-box testing).
Excellent analytical and problem-solving skills.
Attention to detail and a commitment to Quality
Excellent communication and interpersonal skills including the ability to present complex solutions to non-technical audiences.
Ability to work independently and as part of a team.
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Certifications in the following subject matter areas are considered an asset:
Salesforce CPQ
Salesforce ServiceCloud
Salesforce ExperienceCloud
Salesforce Admin/ Advanced Admin
SAFe Certification, PMI-ACP or equivalent Agile based Certification to support our Project and Program approach
Exposure to any of the following technologies is also desirable
Certinia (FinancialForce)
Gearset
Ironclad CLM
Docusign
NetSuite
Databricks (including AI Agents)
ETL tools such as boomi, Informatica, Mulesoft etc.

Business Systems QA Engineer

Key skills