Provide advanced technical leadership and operational support for Globalstar’s Gateway Systems
Interface across engineering, reliability, and operations teams to diagnose, resolve, and prevent system incidents
Ensure maximum system uptime and adherence to Service Level Agreements (SLAs)
Serve as the designated Payload Systems Subject Matter Expert (SME) within operations
Provide technical ownership, lifecycle oversight, and performance accountability for assigned payload hardware
Support monitoring and analysis of Gateway and Payload system performance
Assist with troubleshooting and resolution of operational incidents and service interruptions
Work with engineering, reliability, and operations teams to analyze operational data and identify performance improvements
Support installation, integration, testing, and verification of new Payload systems
Help maintain technical documentation, procedures, and operational guides
Lead in proactive system performance tracking and reporting for Payload systems
Assist with software validation and product testing activities
Lead root cause analysis and corrective action recommendations
Participate in cross-training initiatives and technical knowledge sharing
Support a shared on-call rotation as experience and training progress

Bachelor’s degree in electrical engineering, aerospace engineering, or a related technical discipline
Foundational understanding of RF principles and satellite communications concepts
Ability to interpret technical data and documentation
Willingness to learn and develop technical expertise in satellite systems
Familiarity with RF Test equipment
Strong analytical and problem-solving skills
Proficiency with Microsoft Office
Familiarity with NetSuite
Experience in RF, satellite communications, aerospace, or telecommunications (preferred)
Familiarity with Linux-based operating systems (preferred)
Experience with data analysis tools (e.g., MATLAB, Python, Excel, or similar) (preferred)
Knowledge of Software Defined Radios (SDRs) or FPGA concepts (preferred)

Gateway Engineering & Support Engineer – Payload SME

Key skills