Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
Troubleshoot customer issues and provide effective solutions or escalate to the appropriate department if necessary.
Maintain customer records and interactions using CRM software and Microsoft Excel.
Draft and send professional emails and reports using Microsoft Outlook and Word.
Track and follow up on customer requests or issues, ensuring that all matters are resolved efficiently.
Use Microsoft Teams to collaborate with team members, attend virtual meetings, and coordinate with different departments.
Stay updated on company policies, product offerings, and customer service best practices.
Provide feedback to management regarding customer trends, common issues, and process improvements.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) is required.
Previous experience in customer service, call center, or helpdesk support preferred.
Strong verbal and written communication skills.
Ability to handle high volumes of customer interactions with patience and professionalism.
Strong problem-solving skills with the ability to work under pressure.
Ability to work independently and manage time effectively in a remote environment.
Experience with CRM systems or customer service software is a plus.
High school diploma or equivalent; additional certifications or relevant education are a plus.

Customer Service Representative

Key skills