Help handle incoming tickets to our Support Portal
Take incoming calls and triage to the appropriate teams
Create, translate, and maintain support pages on our Support Portal
Help assist Customer Success Cell with general tasks (CRM Management, etc.)
Help support a small portfolio of current Oil and Gas customers
Help support a small portfolio of current French-speaking customers
End-to-end ownership of a portfolio of Oil & Gas customers (implementation, onboarding, long-term support, renewal)
End-to-end ownership of a portfolio of French-speaking customers (implementation, onboarding, long-term support, renewal)
Educate existing customers about software improvements or changes
Identify software bugs, as well as customer needs and communicate those gaps to Nimonik management

Fluent in English and in French
Strong communication skills
Ability to convey complex information in an accessible manner
Presentation and verbal communication
Comfortable with public speaking (virtual and in-person)
Cross-cell communication and collaboration
Proactivity and organizational skills
Ability to function efficiently in a fast-paced environment
Skills and experience in the areas of project management, business development, and/or customer relations
Familiarity with web technology and mobile technology
Excellent attention to detail
Strong sense of responsibility
Curious and flexible with strong problem-solving skills
Ability to conduct oneself professionally and conscientiously.
Motivated to expand knowledge about EHS regulatory compliance and standards industry (ISO, ASTM, CSA, etc.)

Fifteen (15) days of paid holiday per year and four (4) sick days per year.
Vacation increases with seniority.
Canada also has nine (9) statutory holiday days throughout the year.
Reimbursement of pre-approved expenses.
Participation in Group RRSP with annual $1000 matching after three months of full time employment.
All employees can take an additional three (3) days per year per child 13 years or younger to take care of them when they are sick or require extra assistance.
Participation in Company Health Plan after three months of full time employment.
Offices are closed the week of Christmas (details determined annually).
Offices are closed Fridays in July (details determined annually).
You have access to $500 CAD in training expenses per year.
Paternity/maternity gap pay for first 8 weeks of leave.
You have the right to take up to 10 hours a month of paid time (within the regular work hours) for training.

Bilingual Customer Success Specialist – Junior

Key skills