Key skills
AWSAzureCloudDNSDockerFirewallsKubernetesLinuxPythonTerraformRBashAICloudFormationSSOLeadershipCommunicationFirewall
About this role
Role Overview
- Build, configure, manage to provide technical support and break/fix resolution for customer CDP cloud environments w.r.t SSO, traffic/trace monitoring, EntraID setup, PIM roles, DNS, Palo Alto, Site to Site VPN, Panorama, Docker, Audit support, OpenVAS containers etc.
- Collaborate with automation mindset with the team to maintain AWS environments, Strong skills with Kubernetes based installation products and management, and other applications, ensuring smooth operations and resolving complex issues.
- Possess expertise in AWS/Azure networking, including VPC, subnets, VPN, static and BGP routing, vulnerability management tools etc.
- Assist with administering firewalls and routers effectively. Analyze network and server resource consumption and control user access, Install and upgrade software and maintain software licenses.
- Demonstrate strong work experience w.r.t virtual machines, disks, Linux maintenance, security architecture, Docker and Kubernetes, Kerberos, and authentication issues, as well as cloud environments.
- Utilize scripting skills, such as bash, python, terraform, AWS CloudFormation, and API/REST scripting, to automate tasks (a plus).
- Be the Network SME on all escalations from the Level 1/2 support team (Linux, AWS).
- Handle new deployments, onboarding of new customers, deployment of new applications, and customizations, while documenting the process.
- Collaborate with customers to resolve technical issues, utilizing a support ticket system and ensuring SLAs and ticket quality goals are met.
- Participate in 24x7 shift coverage on rotation, including on-call availability.
Requirements
- 8-12 years of relevant experience in network and cloud engineering.
- Proficiency in AWS/Azure networking and network/ firewall/router technologies (Palo Alto experience is a must).
- Familiarity with virtualization technologies, Linux maintenance, security architectures, and cloud environments.
- Scripting skills in bash, python, terraform, AWS CloudFormation, and API/REST scripting are a plus.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Experience with support ticket systems and adherence to SLAs.
- Willingness to work in a fast-paced, dynamic environment.
- Ability to work effectively in a team and collaborate with cross-functional stakeholders.
- Flexibility to participate in rotational shifts and on-call availability.
Tech Stack
- AWS
- Azure
- Cloud
- DNS
- Docker
- Firewalls
- Kubernetes
- Linux
- Python
- Terraform
Benefits
- A collaborative team culture built on curiosity and respect
- Challenging work where your contributions clearly matter
- A leadership team that invests in learning and development
- The opportunity to work at the intersection of cloud, data, and AI innovation