Technical Customer Support Engineer

Role Overview

• Own escalations: take the most technical support tickets and unblock users quickly
• Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds
• Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns
• Incident handling: diagnose platform issues vs user issues, coordinate internally, communicate status clearly
• Knowledge base: write high-signal docs, runbooks, and troubleshooting guides
• Automation: build tooling to detect common failures, generate better diagnostics, and reduce repeat tickets
• Feedback loop: surface product gaps, propose improvements, and help implement fixes where needed

Requirements

• Strong TypeScript and modern web fundamentals (HTTP, APIs, auth, databases)
• Proven ability to debug production issues (logs, traces, repros, minimal test cases)
• Strong systems thinking: architecture (scalability, reliability, performance, security basics)
• Excellent written communication: concise explanations, clear action plans, good incident updates
• Experience working in a customer facing role (sales, pre-sales, customer support, etc)
• Ideally experience supporting developers or working in a high-velocity product environment

Tech Stack

• TypeScript

Benefits

• Healthcare, vision, and dental
• Use whatever AI productivity tools you’d like
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office
• We guarantee you will do the best work of your career here