Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention
Develop and execute account plans aligned to client healthcare and cost-containment strategies
Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs
Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics
Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations
Demonstrate strong executive presence in data-driven discussions with senior stakeholders
Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams
Increase patient engagement and program utilization within existing accounts
Support finalist presentations, client references, and testimonials to drive new business
Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery
Collect and synthesize client feedback to inform process and product improvements
Proactively identify account risks and execute mitigation strategies to protect retention

5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success
Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs
Proven track record of driving revenue retention and high client satisfaction
Strong executive presence with the ability to present performance data and insights effectively
Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment
Collaborative team player with strong analytical and problem-solving skills
Preferred location: Central Time Zone
Willingness to travel up to 30%

Client Success Manager

Key skills