Own the end-to-end technical delivery of Foundation Health’s platform within Epic-related workflows, serving as the primary SME for customer IT and clinical informatics teams
Drive the technical work for Epic integrations, including direct consultation on SMART on FHIR app configuration, OAuth 2.0 backend authentications, and interface configurations
Manage EHR-related product deployments for customers, including reviewing, reproducing, and diagnosing complex integration issues (HL7/FHIR/API) before escalating to Engineering, ensuring a high bar for technical documentation
Maintain and expand Foundation Health’s Epic Integration Playbook, proactively identifying changes in Epic’s upgrade cycles that may impact our integration points
Partner directly with Product and Engineering to influence the product roadmap, ensuring Foundation Health remains at the cutting edge of Epic’s Connection Hub and interoperability standards
Lead technical integration discussions with customer counterparts at all levels, including Epic stakeholders, to align on timelines and technical requirements
Drive continuous improvement by optimizing our onboarding process and reducing post-go-live support volume through better, upfront implementation quality

3+ years of hands-on Epic Build/Implementation experience with a focus on Epic Willow, Ambulatory, Compass Rose, and/or Bridges
Epic certification in one or more of the aforementioned modules
Proven track record of managing EHR implementations, with familiarity in identifying and diagnosing integration failures
Demonstrated experience managing project milestones, risk mitigation strategies, and executive-level reporting in a professional services or health IT environment
Strong ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences
Proven ability to operate effectively in fast-paced environments while managing multiple competing priorities
Self-motivated, organized, and capable of managing multiple responsibilities to successful completion
High attention to detail and ability to produce high quality outputs
Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
Ability to build strong relationships and foster teamwork with customer and internal team members
Ability to work collaboratively in an interdisciplinary team environment
Ability to communicate complex ideas effectively, both verbally and in writing.

Implementation Manager – Epic Specialist

Key skills