Key skills
AngularAWSAzureCloudITSMServiceNowAnalyticsAngularJSAgileScrumLeadershipMentoringCommunication
About this role
Role Overview
- Develop, configure, enhance, and administer ServiceNow modules including: Incident, Problem, Change, Request, CMDB, Knowledge.
- Customer Service Management (CSM) including Case Management.
- Service Catalog & Service Portal.
- Build and maintain Forms, Workflows, UI Policies, Business Rules, Script Includes, Groups, Roles, ACLs, and Views.
- Create and improve Dashboards, Performance Analytics metrics, and scheduled reporting.
- Design and maintain CMDB structures, reconciliation rules, cloud-specific data models, and integration points.
- Integrate data from cloud providers such as AWS and Azure into a unified CMDB.
- Build and maintain integrations with multiple data sources, including cloud APIs and monitoring platforms.
- Develop high-quality Service Portals, widgets, and custom UI components using AngularJS and ServiceNow APIs.
- Implement automated request fulfillment, case intake workflows, and customer self-service experiences.
- Automate multi-system tasks and align platform functions with cloud operational workflows and DevOps practices.
- Support platform upgrades, patching, and continuous improvement.
- Follow Knox Systems’ development standards, Configuration Management policies, and Agile practices.
- Troubleshoot issues, perform root-cause analysis, and resolve platform and integration problems.
- Work closely with engineers, analysts, PMs, and senior technical staff in an Agile environment.
- Provide clear technical guidance to customers and senior leadership.
- Present technical concepts in non-technical terms to government stakeholders.
- Mentor junior developers and collaborate with senior ServiceNow SMEs.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related technical field, or equivalent experience.
- 4–8 years of professional experience (2–6 with a Master’s), or additional experience in lieu of a degree
- 4+ years of ServiceNow development.
- Expertise with ServiceNow APIs for custom solutions and integrations.
- Experience with ServiceNow: ITSM, Customer Service Management, CMDB, Domain Separation, Service Catalog, Service Portals, Performance Analytics, Service Portal development, Flow Designer, ServiceNow upgrades and release management
- Excellent customer service and independent problem-solving capability.
- Ability to multitask and manage multiple priorities in fast-paced environments.
- Strong communication and documentation skills.
- Ability to learn, adapt, and incorporate mentoring guidance.
- Experience working in Agile/Scrum environments.
- Must be a U.S. Citizen living in the United States. Dual Citizenship prohibited.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
Tech Stack
- Angular
- AWS
- Azure
- Cloud
- ITSM
- ServiceNow
Benefits
- Medical
- Dental
- Vision
- Life & Disability
- Unlimited PTO
- Employee funded 401k plan