Lead hands-on onboarding sessions, ensuring customers are set up for success with Planera from day one
Build and maintain strong relationships with key stakeholders to drive engagement and long-term retention.
Provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from tools like Oracle Primavera P6 or Microsoft Project.
Support and manage customer pilots and proof-of-concepts, helping organizations evaluate Planera’s value.
Identify upsell and cross-sell opportunities, collaborating with the sales team to drive expansion.
Act as the voice of the customer, relaying insights and feature requests to product and engineering teams.
Assist customers with technical issues, working alongside product and engineering teams to resolve challenges quickly.
Analyze customer usage and engagement data to proactively identify risks and opportunities for improvement.

5+ years of experience in construction project management in a Project Manager (PM), Superintendent, or Project Engineer (PE) role.
In-depth knowledge of CPM scheduling and construction workflows.
Hands-on experience with CPM scheduling tools (Oracle Primavera P6, Microsoft Project, or similar).
Knowledge and experience with data center construction is a plus.
Proven ability to drive customer satisfaction, retention, and expansion.
Experience managing customer pilots and proof-of-concepts (POCs).
Ability to troubleshoot technical issues and provide clear, actionable solutions.
Bachelor’s degree (or equivalent experience) in Construction Management or Civil Engineering.
Exceptional written and verbal communication skills – ability to communicate complex ideas simply.
Strong relationship-building skills with both technical and non-technical stakeholders.**Ability to work independently in a remote setting while collaborating across teams.
Expect up to 30% travel

Be part of a fast-growing startup that’s transforming construction industry
Shape the future of our platform by working closely with product and engineering teams.
Remote-first culture with flexibility and autonomy.
Incredible leadership team with proven success record in the startups.
Competitive salary, benefits, and potential for growth within the company.

Technical Customer Success Manager

Key skills