You will own the firm’s internal systems and performance infrastructure.
Your primary objective is to meaningfully increase throughput capacity while maintaining our high standards of quality.
Transformation: You will lead the architectural shift from a "Service-Based" operation to a "Tech-Enabled" one.
Automation: Work with our Technology team to integrate AI into document review and client communications.
System Design: You will build the logic and workflows that allow us to deliver a standardized, limited-scope product.
Strategic Hiring: You will lead the recruitment and scaling of a new operational unit.
Training & Enablement: Design onboarding programs that train staff on our new high-velocity methodology.
Remote & Hybrid Management: Architect the structure for a growing distributed team.
Data-Driven Leadership: You will track file velocity, error rates, and throughput per agent.
Throughput Optimization: You will be responsible for operationalizing a target of 20 file reviews per week per agent.
Quality Assurance: You will implement rigorous QA protocols to ensure that automation and speed are backed by accountable human review and brand standards.

5+ years of experience in Operations, business administration, or a related managerial role.
Experience scaling teams (hiring, onboarding, management) during a growth phase.
Proven track record of implementing technology to solve operational challenges.
Asset: Experience in LegalTech, EdTech, Fintech, or a high-volume professional services environment.

Competitive Compensation: Salary commensurate with experience, plus upside potential.
Meaningful Impact: Your work directly helps thousands of newcomers successfully start their lives in Canada.
Hybrid Flexibility: Options for remote work and office access in Toronto or Montreal.
Comprehensive Health: Group benefits including extended health care, dental care, vision care, and telehealth.

Head of Operations

Key skills