Program/Project Manager

Role Overview

• Manage the successful implementation and delivery of complex projects across a large ecosystem and role matrix
• Possess the ability to influence stakeholders and interact with executive-level leaders and partners; establish and maintain key relationships with relevant stakeholders across different functional groups
• Set-up, schedule, and facilitate kick-off meetings, on-going project status communications, and scrum cadences
• Analyze project requirements, prepare budgets and schedules; develop a business case for project initiation
• Build and maintain project plan, budget, risk & issues log, document repository and project health and status reports
• Facilitate project escalations and decisions with relevant stakeholders as needed
• Establish strong relationships with team, stakeholders and leadership – manage individuals on project team to ensure timely completion of tasks
• Anticipate and help resolve problems, bottlenecks, and/or scheduling conflicts to ensure project deliverables remain on-time and on-budget
• Collaborate and coordinate with third-party vendors as needed
• Collaborate effectively with cross-functional teams, including technical and non-technical stakeholders, to drive project alignment and execution
• Apply strong foundational project management skills to lead diverse project types, adapting to varying team structures, domains, and delivery methodologies
• Oversee and coordinate multiple projects simultaneously
• Host process optimization and best practices workshops across the program team
• Conduct employee reviews in collaboration with our People Team
• Participate in recruiting and hiring to fulfill program needs

Requirements

• 5+ years in project management, consulting and/or relevant industry (8+ years for program managers)
• Bachelor's degree or equivalent experience
• Strong proficiency Project Management tools including MS Project & Visio
• Strong analytical and communication skills
• Experience with JIRA, Smartsheets, Airtable ServiceNow, or relevant Project Management tools
• Strong understanding of Waterfall and Agile project management methodologies and their application in project delivery
• Strong proficiency in the Microsoft Office Suite / Teams / 365, including PowerPoint and Excel, with advanced analytical and communication skills via Office/Teams/365.
• Ability to speak comfortably in front of an executive audience and lead productive and pointed meetings among stakeholders
• Ability to quickly adopt potential client workplace communications and productivity platforms (e.g. Zoom, Slack, Google Workspace, etc.)

Tech Stack

• ServiceNow

Benefits

• Community service initiatives
• Personal health support
• Sustainability practices among workforce