Online Services Administrator

Role Overview

• Review and decision retail online banking enrollment applications.
• Review business online banking documentation and implement proper setup of online profiles and services requested.
• Reconcile daily cash management settlements.
• Research and pass GL entries for debit returns.
• Create relevant reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls.
• Review applications, reports, and other Online Banking documentation for accuracy.
• Communicate with appropriate parties to resolve problems regarding all facets of the Online Banking services.
• Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.
• Monitor all transaction alerts.
• Contact appropriate party for verification.
• Notify fraud dept of suspicious activity.
• Assist with fraud investigations.
• Process domestic and international wire transfers timely and accurately.
• Provide notification to the appropriate parties.
• Research, prepare, and collect all documentation for internal and external audits.
• Administer and participate in training and cross training in all existing and future EBD functions.
• Enforce and adhere to all internet security policies and operating procedures; report all violations to department management.
• Advise on operational discrepancies and assist in policy modifications.
• Back up all functions related to Cash management including Atm/Debit Card Claims, Card Monitoring, and ACH, as needed.
• Perform various related administrative duties as directed by manager.
• Accurately scan and file all documents.

Requirements

• High school diploma or equivalent.
• Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Knowledge of branch banking.
• Strong bookkeeping skills.
• Thorough knowledge of Bank wide operations.
• Minimum two (2) years of related banking reconcilement experience.
• Good mathematics and investigative skills.
• Knowledge of compliance laws.
• Prior data entry experience required.