Market Solutions Consultant

Role Overview

• Drive increased market share and adoption for core service offerings by providing commercialization support of new products and enhancements
• Support internal mapping and metrics memorialization for go-to-market activities
• Key driver for process and procedure improvements in the Partnerships organization related assigned product line
• Strong collaboration with internal partners across Ops, Legal, Marketing, Analytics, Governance & Compliance, etc.
• Key consultant for change event management (M&A, Conversions) across internal teams; Client Engagement, CIS, Engineering and Delivery, facilitating and building the support content for custom SOWs as needed
• Provide in-field consultative and technical support throughout key stages in the sales cycle
• Lead client contact to review value test requirements, Q/A, facilitating external file coordination and internal coordination to enable final test execution
• Manage post-sales activities to expedite service deployment, maximize customer utilization and value
• Provide post sale support for newly commercialized enhancements, including technical requirements reviews
• Partner with Product, Network Governance and Market Solutions colleagues to manage effective adoption and certification across clients, collaborating across Sales to execute on adoption
• Clearly delineate and communicate certification requirements for FIs by supporting the build, maintenance, and evolution of documentation, providing escalated client support for certification questions
• Support the creation and documentation routines to monitor Network Participant status as it relates to Network mandates
• Provide guidance to Implementation and Support teams related to Network operating rules for Network Participants
• Manage and facilitate content updates for external facing client best practice guides and internal facing department playbooks etc.
• Partner with tech writers from appropriate teams to ensure final publication and distribution
• Supports the company’s commitment risk management and protecting the integrity and confidentiality of systems and data

Requirements

• Minimum 6 or more years of experience in service, product, or other related roles
• Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools
• Highly effective verbal and written communication and presentation skills with all levels of the organization; primarily with customers but also senior executives
• Demonstrated ability to work with cross-functional teams, collaborate on solving problems, establish new processes and track results
• Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization
• Excellent analytical and problem solving skills, and the ability to make recommendations
• Strong project management and organizational skills, with ability to prioritize multiple tasks and achieve objectives in a fast-paced environment

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work