Franchise Operations Partner

Role Overview

• Develop a deep understanding of franchisee businesses, operating models, and regional dynamics.
• Build strong, trusted relationships by establishing credibility as a 4-wall operations expert who delivers practical, results-driven guidance.
• Influence franchisee senior leadership toward consistent execution of Pizza Hut operational standards and priorities.
• Partner with franchisees to diagnose operational gaps impacting product quality, service, and reliability within the restaurant.
• Lead improvement efforts for underperforming or brand-risk restaurants, focusing on fundamentals that drive sustainable turnaround.
• Translate data and performance insights into clear operating plans that improve execution across people, process, and equipment.
• Lead, coach, and develop Operations Advisors (OAs) as subject-matter experts in restaurant execution.
• Align OA field activity to franchisee priorities and Pizza Hut OPX initiatives, ensuring consistent focus on the highest-impact opportunities.
• Ensure field insights are surfaced and shared to inform broader operational strategies.
• Serve as the primary liaison between franchisees and Pizza Hut for all 4-wall operational matters.
• Partner with internal cross-functional teams (Operations, Training, Technology, Engineering, and Analytics) to develop and deploy solutions that improve restaurant performance.
• Advocate for franchisee needs while maintaining brand standards and operational discipline.
• Direct Management: 2–3 Operations Advisors
• Influence: Franchisee leadership teams and above-restaurant operators
• Leadership Expectation: Sets the standard for coaching, operational rigor, and brand stewardship.

Requirements

• 7+ years of experience in QSR, restaurant, retail, food & beverage, or a similar multi-unit operating environment
• Proven ability to lead and improve restaurant-level operations through coaching, process discipline, and execution focus
• Strong analytical and problem-solving skills with the ability to identify operational gaps and prioritize high-impact solutions
• Exceptional interpersonal and influencing skills; able to challenge and support franchisees with confidence and credibility
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)