Client Solutions Manager

Role Overview

• Own and lead the client relationship
• Establish yourself as the trusted advisor and direct owner for assigned clients, serving as the primary conduit between the company, internal teams, and external client stakeholders to drive long‑term partnership success
• Set, manage, and exceed client expectations
• Clarify client objectives for internal leadership teams, proactively manage expectations across the entire account team, and continually validate that deliverables meet or exceed agreed‑upon goals
• Deliver strategic analysis and insights
• Provide extensive, insightful analysis and performance recommendations for assigned national and/or regional retail circuits, using data‑driven insights to guide decisions and unlock growth opportunities
• Drive initiatives and client‑specific solutions
• Coordinate and lead all new initiatives, including client‑specific reporting, ensuring seamless integration into the business and alignment across internal teams
• Engage confidently with executive stakeholders
• Communicate clearly and credibly with executive‑level contacts across the company, clients, and retail partners, delivering recommendations grounded in research, analysis, and sound business judgment
• Collaborate to build account strategies
• Partner closely with client account teams and internal leadership to develop account plans, growth strategies, and actionable recommendations that drive sales in the most efficient and cost‑effective manner
• Be accountable for client service excellence
• Own all client service issues, responding quickly and effectively to resolve challenges while balancing customer satisfaction, quality, and business relevance
• Strengthen internal and external relationships
• Actively participate in relevant meetings, integrate deeply into the client’s business, and continuously strengthen collaboration between internal teams and external client partners
• Champion sales growth and business impact
• Work cross‑functionally to turn insights into action, helping drive retail execution, increase product sales, and expand the overall client relationship

Requirements

• Bachelor’s degree required, preferably in Business, Marketing, Communications, or a related field
• 4+ years of management or account leadership experience in a merchandising, marketing, retail, or client solutions environment, or an equivalent combination of education and professional experience
• Demonstrated experience managing complex client relationships and leading initiatives that drive sales growth and business results
• Proven success building and managing senior‑level client relationships, serving as a trusted advisor and primary point of accountability
• Strong strategic thinking and analytical skills, with the ability to translate data into clear, actionable recommendations that drive performance
• Exceptional organizational and project management skills, with the ability to prioritize multiple initiatives, deadlines, and stakeholder needs
• Superior interpersonal and collaboration skills, enabling effective partnership with internal teams, clients, and retail stakeholders
• Confident, professional leadership presence with the ability to influence without authority
• Excellent verbal, written, and presentation skills, including experience communicating insights and recommendations to executive‑level audiences
• Sound judgment and problem‑solving abilities, with a proven track record of resolving issues while balancing customer satisfaction, quality, and business objectives
• Experience directly managing and developing employees, fostering accountability, engagement, and high performance
• Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook, with the ability to leverage these tools for analysis, reporting, and executive communication