Participate in initiatives and identify opportunities for technology operations
Evaluate basic or tactical challenges that require research and evaluation
Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
Reduce the impact of application and infrastructure failures on business delivery
Engage various teams of trouble-shooters to assess system health and issues
Present recommendations for resolving more complex situations
Provide information to functional colleagues, internal partners and stakeholders

2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Autosys or batch support experience

Technology Operations Analyst

About this role