Director, Professional Services – Delivery

Role Overview

• Oversee the strategy, outcomes, management and performance of the Onboarding Team, ensuring new customers have a seamless transition from sales.
• Build the framework to enable the global partner network to deliver Posit solutions successfully.
• Lead the Technical Account Manager (TAM) Team focused on proactive technical partnership with customers.
• Optimize a high-impact team focused on scoped engagements and critical account-level technical escalations.

Requirements

• Significant experience in Professional Services, with experience in a leadership role scaling Professional Services and Delivery teams within a B2B enterprise software organization.
• Proven experience with technically complex on-premise deployments and, ideally, an understanding of the reporting, analytics, or data science software landscape.
• Demonstrated success in building service packages, delivering against key KPIs (CSAT, Time-to-Value, Utilization), and scaling teams from the ground up.
• Experience in a "partner-first" or "partner-heavy" delivery models.
• Ability to manage upwards and sideways to align resources and resolve cross-departmental friction.
• Experience building playbooks and converting individual "heroics" into repeatable, measurable processes.
• Coaching, hiring, and capacity modeling. Ability to enable individual performance and develop leaders.
• Alignment with Posit’s mission to support open-source software and the data science community.

Benefits

• 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
• Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
• Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
• All full-time employees are eligible for 401k enrollment starting on day one.
• After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
• An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
• We are a 100% distributed team. You are also welcome to come into our Boston office.
• We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
• Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
• We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.