Lead and develop a high-performing team supporting our largest Canadian merchants across multiple verticals, driving retention, expansion, and satisfaction.
Define and execute the strategic vision for your team and its associated merchant portfolio — optimizing coverage models, playbooks, and performance metrics to scale impact efficiently.
Partner closely with Sales, Engineering, Marketing, and Product teams to design initiatives that deepen merchant engagement and accelerate adoption of new Affirm solutions.
Use data and analytics to identify key growth opportunities, influence merchant strategies, and optimize business outcomes.
Establish and maintain relationships with executive stakeholders across Affirm and within accounts to align business goals and drive mutual success.
Represent the voice of the customer internally to inform product roadmap, operations, and experience improvements.
Develop team capabilities through coaching, structured development, and performance management, fostering a culture of accountability and excellence.
Drive operational rigor through forecasting, reporting, and consistent review of business health and team performance.

10+ years B2B client-facing commercial experience (Client Success, Account/Partner Management), ideally in high-growth tech, SaaS, fintech, payments, or e-commerce, including 5+ years managing managers/senior ICs. Proven success in attracting, developing, and retaining top talent in fast-paced settings.
Proven ability to lead, grow, and scale complex, strategic client and partner relationships at the executive and C-suite level, including structuring, negotiating, and closing large-scale commercial agreements (e.g., RFPs, renewals, and multi-year contracts).
Demonstrated success driving cross-functional, multi-stakeholder initiatives with strong attention to detail and the ability to adapt quickly to changing priorities.
Strong strategic, analytical, and problem-solving skills, with the ability to synthesize data and insights into actionable plans and communicate results to internal and external stakeholders.
Exceptional written and verbal communication skills, including crafting proposals, memos, and executive presentations that influence senior decision-makers and drive stakeholder engagement.
Ability to develop compelling value propositions, deliver persuasive presentations, and drive measurable business outcomes.
Knowledge of consumer finance products, SaaS solutions, and e-commerce platforms preferred; comfort using Salesforce and BI/analytics tools.

Health care coverage
Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets
generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off
competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP
An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Senior Manager, Accounts Management

Key skills