Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Be proactive, energetic, deeply passionate, and a resourceful thinker, equipped with the skills to accomplish tasks and lead others to success

Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers.
Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy.
Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels.
Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment.
Previous software development experience in one or more of the following areas:
Backend (Java, C#, Node.js, Python, PHP)
Web development (JavaScript, HTML/CSS, frontend frameworks
React, Vue.js, Angular)
Experience building with REST APIs

Principal Presales Engineer

Key skills