Senior Strategic Account Management Executive – Enterprise Accounts

Role Overview

• Develop and manage a strategic account plan for existing customers to ensure customer satisfaction and retention.
• Identify opportunities for account growth and work to expand the relationship with existing customers.
• Analyze the financial position and challenges of existing customers to determine the most effective account management approach.
• Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments.
• Use a consultative approach to develop account plans and identify specific needs for each customer.
• Ensure customer needs are met and address any issues or concerns promptly.
• Maintain appropriate account management activity to ensure a healthy pipeline of opportunities.
• Ensure and maintain accurate account forecasting data in the sales reporting system for effective opportunity management and reporting.
• Develop and maintain strong relationships with key stakeholders within existing customer accounts.
• Participate in user group meetings and trade shows as approved.
• Stay abreast of current industry trends, competitors, and new company products and services.
• Perform other duties as assigned.

Requirements

• 10+ years of successful account management experience representing enterprise software, SaaS, or FinTech solutions.
• Experience managing relationships with C-level executives.
• Significant knowledge of Corporate Lending solutions and Domain.
• Relationship and consultative account management experience.
• Ability to acquire in-depth knowledge of a client’s business, identifying challenges and opportunities, and positioning solutions to address those needs.
• Demonstrates deep product and industry knowledge, including market trends and competitive intelligence.
• Exceptional written, verbal, and interpersonal communication skills with stakeholders.
• Superior presentation skills.
• Ability to present compellingly and negotiate complex deals.
• Proven ability to articulate value proposition and ROI.
• Proven ability to manage accounts with multiple decision-makers.
• Proven ability to manage internal resources to support the account.
• Proven record of building and managing account plans and achieving/exceeding targets.
• Proven record of matching customers’ needs with solutions.
• Responsive, reliable, and results-oriented.

Benefits

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
• Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive
• Inside and Outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• Sustainability: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.