Provide technical support to customers through telephone and other forms of communication
Provide resolutions to Hardware, Software, Assay and Training related calls
Distinguish between hardware, reagent, and software issues
Mentor and provide peer assistance for routine troubleshooting

Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
1+ years of experience in a medical laboratory, medical technology call center, or customer service environment
Ability to clearly articulate and provide directions over the phone or via email
Previous troubleshooting experience on electromechanical instrumentation (a plus)
Experience in a Customer Service environment (a plus)

Associate Customer Technical Support Specialist, 2nd Shift

Key skills