Own GTM systems roadmap planning by proactively identifying, prioritizing, and reviewing system enhancements to maximize sales platform effectiveness, efficiency, and adoption.
Partner with GTM Operations and cross-functional stakeholders to understand business goals, operational challenges, and clarify problem statements, success criteria, and constraints.
Conduct current-state process assessments, including root cause analysis, and define future-state systems designs with clear recommendations, trade-offs, and phased action plans.
Support solution planning by understanding level-of-effort estimates, assessing feasibility, and communicating risks, dependencies and trade-offs to inform prioritization and delivery sequencing.
Stay current on Salesforce and GTM platform capabilities, advocating for new features where appropriate and providing guidance to administrators and developers to support scalable, well-architected solutions.
Partner in testing, UAT, and release planning to ensure high-quality delivery and continuously identify opportunities to improve data quality, process consistency, and cross-system integration.
Support change management by documenting processes, gathering user feedback, and contributing to continuous improvement and adoption efforts.

Bachelor’s degree in a related field
3+ years of experience working with GTM or revenue operations systems in a systems, operations, or business analyst capacity
4+ years of deep, hands-on experience with Salesforce as an Administrator or Systems Expert, with demonstrable mastery of the platform's data model, automation concepts (Flow, Process Builder), and integrated sales tools.
Demonstrated expertise in conducting current-state process assessments, defining future-state workflows, and implementing high-impact system changes that directly enhance GTM execution and efficiency.
2+ years of experience partnering with business stakeholders to drive successful, complex software implementations
Experience supporting or contributing to the integration of multiple software applications in a growth environment to support strategic business objectives and process flow
Familiarity with common GTM tools across sales engagement, marketing automation and attribution platforms (e.g. Salesforce, CPQ, Outreach etc.)
Salesforce Certified Administrator is required

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!

Salesforce Systems and Optimization Manager

Key skills