Client Success Manager

Role Overview

As a Client Success Manager (CSM), you will play a pivotal role in ensuring clients achieve their desired outcomes from our products and services. You will be responsible for ensuring client programs have established delivery teams, program and project plans, and for successful project and program delivery in accordance with scope of work. The CSM is also responsible for establishing strong relationships, driving service delivery, and fostering client loyalty. Your primary goals include maintaining project and program health, delivering measurable value to clients, securing contract renewals, and uncovering opportunities for account expansion.****Preferred location: East Coast/Mid West or able to work East Coast hours

Requirements

Experience: 6-8 years in project or program management, client success, and/or related roles, preferably in a client-facing SaaS or cybersecurity environment.Education: Bachelor’s Degree preferred, PMP Certification preferred**Skills:

• Demonstrated ability to build and maintain strong client relationships focusing on delivering value.
• Excellent analytical and troubleshooting skills, with a proactive approach to addressing challenges.
• Exceptional verbal and written communication skills, with the ability to convey complex concepts in simple terms.
• Ability to manage multiple client-facing accounts and projects simultaneously, prioritizing effectively in a fast-paced environment.
• Familiarity with cybersecurity tools (e.g., Devo, Crowdstrike, Sentinel One, Splunk) preferred

Tech Stack

• Cyber Security
• PMP
• Splunk

Benefits

At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren’t Deep Seas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations. Our values are:

• We are client obsessed.
• We stand in solidarity with our teammates.
• We prioritize personal health and well-being.
• We believe in the power of diversity.
• We solve hard problems at the speed of cyber.

This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If DeepSeas sounds like a good fit for you, send us your resume and let’s talk!****Information security is everyone’s responsibility:

• Understanding and following DeepSeas’s information security policies and procedures.
• Remaining vigilant and reporting any suspicious activity or possible weaknesses in DeepSeas’s information security.
• Actively participating in DeepSeas’s efforts to maintain and improve information
• security.
• DeepSeas considers this position is as Moderate Risk with a potential toview/access/download restricted/private client/internal data. This information must be treated with Sensitivity and in the most secure manner.
• HR reserves the right to perform random background/drug Screens to ensure the safety of client/DeepSeas data