Business Systems Analyst

Role Overview

• Learn new software quickly and thoroughly through both training and your own testing and research of existing documentation.
• Analyze requirements provided by Product management and the wider Claims team.
• Find inventive solutions to complex problems.
• Document technical specifications for development and quality assurance teams.
• Demonstrate impeccable attention to detail in your specifications, mockups, and evaluation of implemented products.
• Ensure that new features and enhancements fit seamlessly with existing products, technologies and patterns by collaborating with technical leads and developers during design and implementation.
• Communicate with development, quality assurance and product teams to advocate for the user and convey the rationale for product, design, and implementation decisions.
• Present completed features internally at our regular end-of-sprint demos.
• Contribute to improvement of the business system analyst team’s processes and shared knowledge.

Requirements

• At least 3 to 5 years of experience as an operational systems analyst or functional analyst, or in a similar role such as product manager or UX/UI strategist, product analyst, product owner, business analyst, or systems integration specialist.
• Experience contributing to the design of complex software used by a large number of people, with multiple features added over the years.
• Bachelor’s degree (B.Sc. or BBA) or a combination of education, training, and equivalent experience.
• Strong verbal and written communication skills.
• Experience working in an agile environment.
• A solid blend of technical knowledge and business acumen.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced environment and manage competing priorities.
• Experience with UI mockup and prototype design tools (Balsamiq, Figma) or a strong interest in developing this skill.
• Experience designing or using APIs or a strong interest in developing this skill.
• Experience using JIRA, Aha! or another issue or requirements management tool.
• Enthusiasm, integrity, reliability, adaptability, and respect for diversity.
• Attention to detail and the ability to maintain a strategic, big-picture view.
• Curiosity about customer needs and potential improvements or adjustments to address them.
• Basic knowledge of MS Office.
• Because the vast majority of our clients, both internal and external, are located outside Quebec and Canada, specific language requirements may apply. Professional proficiency in French and English is required.
• French proficiency is not required for candidates based in Toronto.

Tech Stack

• Vue.js

Benefits

• Time off: Generous vacation accrual and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Extended Healthcare and Dental plan with mental health and wellness support offerings.
• Retirement: Registered Retirement Savings Plan (RRSP) with company match.
• Financial Perks: $500 annual well-being stipend.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!