Survivor Support Counselor

Role Overview

• Provide ongoing support, advocacy, referral, and case management services to domestic and intimate partner violence survivors.
• Conduct brief mental health screenings and functional assessments to support safety planning, crisis response, and short-term stabilization within a non-residential service model.
• Connect survivors to internal and external resources, including housing assistance, legal advocacy, public benefits, healthcare, mental health services, and economic support.
• Provide time-limited, trauma-informed supportive counseling to address immediate emotional distress related to domestic violence, intimate partner violence, stalking, and related trauma, within a non-clinical, community-based setting.
• Support survivors in identifying coping strategies, grounding techniques, and short-term goals that promote safety and emotional stabilization.
• Coordinate referrals to ongoing mental health and psychiatric services when longer-term or specialized care is indicated, supporting warm transitions, survivor consent, and continuity of care.
• Provide advocacy on behalf of survivors with city and state agencies, community-based organizations, and service providers when appropriate, while maintaining survivor consent and confidentiality.
• Participate in daily case huddles and weekly case conferences, engaging in collaborative, survivor-centered planning and coordination across the Community Casework team.
• Collaborate closely with the Intake Coordinator and Community Casework Manager to support timely follow-up on hotline calls, online submissions, referrals, and walk-ins.
• Work collaboratively with internal teams and external providers to ensure survivors’ mental health needs are addressed alongside housing, legal, medical, and economic support.
• Provide support to the Intake Coordinator by assisting with hotline coverage, including real-time triage and trauma-informed, client-centered responses as needed.
• Track and report service data for federal, state, and local funding requirements.
• Document case notes, service activities, referrals, and outcomes in Salesforce in accordance with grant, confidentiality, and data quality requirements.
• Participate in team meetings, training, and supervision, and support quality improvement by identifying resource gaps and emerging community needs.
• Other duties as assigned.

Requirements

• Master’s degree in Social Work (MSW) required
• LMSW licensure required
• 2 to 4 years of experience providing trauma-informed counseling, crisis intervention, or case management services to survivors of domestic violence, intimate partner violence, or related trauma
• Spanish language proficiency strongly preferred; additional language skills a plus
• Demonstrated ability to conduct brief mental health assessments and provide short-term supportive counseling in community-based or non-residential settings
• Strong understanding of survivor-centered, trauma-informed, and anti-oppressive practice frameworks, particularly within LGBTQ+ communities
• Ability to work effectively in a fast-paced, trauma-exposed environment while maintaining professional boundaries and clear scope of practice
• Strong documentation skills and comfort using data systems to record case notes, service activities, and outcomes in accordance with confidentiality and funding requirements
• Knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues
• Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias
• A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

Benefits

• medical
• dental
• vision
• 401k with employer contribution
• voluntary life
• short-term and long-term disability insurance
• paid parental leave
• family care leave
• gender affirming healthcare leave
• generous paid time off policy