Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms
Act as operational "glue" — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor
Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates
Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees
Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support
Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way
Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery
Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders
Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

8+ years of experience in operations, program management, business operations, consulting, or similar roles in complex, cross-functional environments
Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist
Proven experience building, improving, or scaling operational systems, processes, or program management frameworks
Strong attention to detail paired with the judgment to know where rigor matters most
Ability to move quickly, make sound judgment calls, and adapt in real time without sacrificing quality
Excellent written and verbal communication skills, with experience synthesizing complex information into clear, executive-ready outputs, as well as creating simple, concise resources accessible to all employees
High degree of ownership and independence; able to navigate ambiguity, influence without authority, and drive work to completion across organizational boundaries
Scrappy and resourceful, with a willingness to roll up your sleeves while also thinking systemically
Collaborative, team-first mindset with a strong desire to help the broader organization succeed
Proven ability to remain calm, thoughtful, and effective in high-pressure or high-visibility situations
High integrity and strong judgment when handling confidential or sensitive information.

Operations Lead

Key skills