About this role

Work with the VP of Customer Success and the Directors to develop annual operational plans.
Monitor and ensure execution of CS KPIs including NRR, GRR, LTV, and Expansion Revenue.
Identify bottlenecks in the customer lifecycle and support the implementation and prioritization of streamlined workflows or automation.
Act as a lead for internal initiatives, such as the rollout of enhancements of our Customer Success Platform, Gainsight, or other initiatives.
Serve as the primary point of contact between Customer Success leadership and CX Operations delivery teams.

5+ years in Customer Success, project management, or CX/Sales Operations.
Bachelor’s degree in Business, Finance, Operations, or a related field.
Proficiency in CRM platforms (preferably Salesforce) and Customer Success Platforms (e.g. Gainsight, Totango, ChurnZero).
Direct experience in Construction or Engineering SaaS is highly preferred.
Ability to analyze customer data, usage trends, and health scores to support customer growth and proactively prevent churn.

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Operational Business Partner, Customer Success

Key skills