Leads the vision, strategy, and delivery of enterprise-wide resilience services
Balances regulatory defensibility, usability, and transparency to strengthen customer trust and organisational resilience
Builds and inspires high-performing, globally distributed teams
Influencing key stakeholders, executives, and regulators through clear communication and data-driven decision-making
Acts as a change leader, driving adoption of modern risk capabilities and retiring legacy, manual processes to improve efficiency, confidence, and outcomes at scale

Experience delivering internal platforms or services in regulated financial services environments
Practical understanding of Operational Resilience concepts, including important business services, impact tolerances, dependency mapping, and scenario testing
Knowledge of Third-Party Due Diligence practices, including supplier risk segmentation, lifecycle management, and ongoing monitoring
Knowledge of customer-facing due diligence and assurance practices that enable customers to assess our risk and control environment efficiently, balancing transparency, regulatory defensibility, and commercial sensitivity and enabling customer trust.
Ability to define and measure meaningful non-revenue product metrics (e.g. time to onboard, control effectiveness, adoption, reliability)
Strong technical fluency, with experience working closely with engineering, data, and architecture teams
Experience integrating risk services into broader business workflows and change processes
Understanding of governance, evidence, and audit requirements

Head of Risk and Resiliency, Utility Product Management

Key skills